Frequently Asked Questions

Yes, we update our menu often with different options - you'll be able to update your meals via the "Manage Subscription" section of your account. We'll also send reminder e-mails before the Monday 11:59 PM EST cut off.

Never! We have invested thousands of dollars in an innovative technology that extends the shelf-life of food products without the need for preservatives or freezing.  Our meals can last up to a week in the regfirgerator.  If you need to, you can freeze the meals to eat later than a week. 

Swapping your meals is so simple.  Click on the tutorial below to learn how easy it is.

MANAGE MY ACCOUNT TUTORIAL

Not at all!  Since we are a local company on the North Shore of Boston, we personally deliver our meals anywhere in Essex County in an insulated meal bag, with gel packs that keep the food at refrigerated temperatures for a long time. Even if the meal bag has to sit on your porch for a few hours, your food will still be fresh when you get home. 
We ask you to leave the prior week's meal bag and gel packs out so we can pick them up when we drop of the next week's meals.  
If you live outside of Essex County, MA we will Fed Ex overnight your meals in an insulated box with gel packs.

Yes, you can skip a week by selecting the skip icon for that specific week. Just be sure to do so before the cut-off date for that order.

Unless you consider heating up a fully prepared meal “cooking,” then…. no. That’s the whole point of ordering from FreshPrep360 — we take care of the shopping, cooking and cleaning. 

FreshPrep360 makes every attempt to identify ingredients that may cause an allergic reactions for those with food allergies. We indicate all ingredients on the meals detail page and label, however there is always risk of contamination as in our kitchen we use products such as milk, eggs, seafood, peanuts, other nuts, sesame seeds and capsicum. Although we have strict cross contamination policies, we can not guarantee a total absence of these products in any of our cuisine's, meat, carb nor vegetable.  Customers with food allergies must be aware of this risk. FreshPrep360 will not assume any liability for adverse reactions from the food consumed, or items one may come in contact with while eating any of our meals.

If you suffer from another autoimmune condition (like Crohn’s Disease) and are changing your diet accordingly, our food should work for you in most cases. But again, we can’t guarantee any results and we are not a certified gluten free kitchen.

We deliver to all of New England, New York and New Jersey. Meals are delivered on Monday's within Essex County, MA, any partnership with gyms and businesses.  All other areas will be Tuesday via FedEx.

FreshPrep360 is a local company on the North Shore of Boston that prepares, cooks and delivers fresh, nutritious gourmet meals to your home or office. We combine nutrition science and culinary excellence to design dishes that taste amazing, and give your body and mind the nutrients needed to perform at their peak.

Our Customer Experience Team is available to help with any questions you may have!

You can reach us Monday through Friday, 9am-5pm EST via phone or email!

Email: eathealthy@freshprep360.com

Call: 978-522-6445

You can also use our chat service located at the bottom right corner of the website.

You certainly can! We really try to make it easy to manage your subscription, so if you need to take a break from our delicious meals or you decide that FreshPrep360 isn’t a fit for you, all you need to do is log into your account and you can cancel your subscription there.

While you can cancel at any time, cancelling your subscription does not cancel existing orders. If you cancel your subscription before the weekly cutoff time on Monday at 11:59 PM EST, no automated order will be placed for delivery the following week.

If you cancel your subscription after the weekly cutoff time and an automated order was placed, that order cannot be cancelled and you will receive it the following week. After that, however, you will not incur further charges or receive future deliveries from FreshPrep360 if your subscription is cancelled.

We offer six different meal plans that you can select from on our MEAL PLANS

Weekly Plans:

4 Meals - $54

6 Meals - $71.52

8 Meals - $90

10 Meals - $107.50

12 Meals - $123

18 Meals - $175.50

After selecting the number of meals you would like to receive, you will be taken to the current menu where you have the ability to edit your order!  Click on any meal pictured to view a full description of the meal.  

Head over to our MEAL PLAN page to see what’s cooking this week.

Your meals will stay fresh in the fridge until your next delivery arrives! We use an innovative way of packaging called MAP (Modified Atmosphere Packaging) to deliver the desired shelf life of our meals. We remove the oxygen in the container, and replaced it with a mixture of gases which helps to slow the natural breakdown of food products. This process is super safe and allows food to last longer without the use of preservatives. If you’ve ever bought a bag of salad or any fresh, packaged food product at a grocery store, it has been packaged using the same technology.

If you live in Essex County, MA we will personally deliver your meals.  If you live outside of Essex County, MA we will FED EX overnight your meals.

All of our meals are placed in a completely BPA-free individual plastic container!  Our containers are manufactured using a process which utilizes 30% less energy and less material. By doing so it reduces the carbon footprint by using less petroleum based products and energy.

The containers are then placed in a cooler bag or box with eco-friendly gel packs, that will keep them at refrigerated temperatures for quite a long time! We thoroughly test them in all seasons across all climates. 

The delivery window for all orders in Essex County, MA is from 12 PM to 5 PM every Monday. Most likely, the meals will be waiting at your door when you return from work!  

If you live outside of Essex County, MA the meals will be delivered via Fed Ex and will arrive on Tuesdays.  

When your order is delivered, unpack your meals and slide them right into your fridge. Yep, that's it!

Note: Meals are fresh and delicious for at least a week after delivery and there is an 'Enjoy By' date printed on each of the packages.

Since we personally deliver all our fresh meals anywhere in Essex County, MA, your meals come out of the regrigator the morning of delivery.  In addition we use insulated cooler bags with gel packs that will keep the bag at refrigerated temperatures for quite a long time! 

If you live outside of Essex County, MA we will FED EX overnight your meals in insulated cooler boxes with the same gel packs. We thoroughly test both options all seasons. 

Keep in mind that it is normal for the gel packs to be melted by the time they arrive. This is because they release cold air into the bag as they melt. The cold air does dissipate quickly when you open it, so you should transfer the meals to the fridge immediately. As long as the gel packs are cold to the touch, the meals are fresh and ready to be enjoyed!

The cut-off for all orders are Monday's at 11:59 PM EST for delivery the folllowing Monday. 

If you're unhappy with one or more of your meals, please reach out to the Customer Experience Team by via phone, chat or email at 978-522-6445 or eathealthy@freshprep360.com.

We sure do! Our menu changes often. CLICK HERE to check it out now!

To make any changes to your subscription, login to your FreshPrep360 account: CLICK HERE

You will see a link to manage your subscriptions. This portal allows you to do things such as:

• Updating your billing information
• Changing billing or shipping addresses
• Skipping upcoming shipments
• Modifying quantities and meals for future weeks

It's simple.  

MICROWAVE: Option 1: Peel back film and remove sauce.  Place meal container in microwave, heat for 1:30 minutes (90 seconds) or until desired temperature is reached. 

Option 2: Completely peel back film, remove meal onto microwave safe plate.  Place in microwave and heat for 1:30 minutes (90 seconds) or until desired temperature is reached. 

OVEN: Peel back and completely remove film from container. Place meal container on oven safe cookie sheet. Preheat oven to 350 degrees and place cookie sheet with meal container in oven for 18 minutes or until desired temperature is reached. **DO NOT USE A TOASTER OVEN***

Please consult the packaging for meal-specific heating instructions. 

Of course. You can freeze our meals if you do not expect to eat them in the first seven to ten days, but fresh just tastes better. We recommend heating meals from frozen and adding a couple of minutes to the heating time (exact times vary as they are based on your microwave).

We also encourage you to be judicious about which meals you choose to freeze. Uncooked greens like salads should not be frozen, and should be eaten earlier for peak deliciousness.  Some vegetables might also already be cooked and thawing may affect texture.

If you forgot or would like to change your password CLICK HERE then select "Forgot Password".

To make any changes to your subscription, login to your FreshPrep360 account: CLICK HERE

You will see a link to "Manage Your Subscriptions". This portal allows you to do things such as:

• Updating your billing information
• Changing billing or shipping addresses
• Skipping upcoming shipments
• Modifying quantities and meals for future weeks

To make any changes to your subscription, login to your FreshPrep360 account: CLICK HERE

You will see a link to manage your subscriptions. This portal allows you to do things such as:

• Updating your billing information
• Changing billing or shipping addresses
• Skipping upcoming shipments
• Modifying quantities and meals for future weeks

To make any changes to your subscription, login to your FreshPrep360 account: CLICK HERE

You will see a link to manage your subscriptions. This portal allows you to do things such as:

• Updating your billing information
• Changing billing or shipping addresses
• Skipping upcoming shipments
• Modifying quantities and meals for future weeks

To make any changes to your subscription, login to your FreshPrep360 account: CLICK HERE

You will see a link to manage your subscriptions. This portal allows you to do things such as:

• Updating your billing information
• Changing billing or shipping addresses
• Skipping upcoming shipments
• Modifying quantities and meals for future weeks